Reservations Executive vacancy in Mombasa Kenya

Responsibilities

• Assist in the day-to-day operations of the Reservations Department

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue

• Prepare quotations and written confirmation to all clients

• Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business

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